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COVID-19 Updates

Updates on the Coronavirus policy at Willow Brook

We are working vigorously to protect the health and safety of our residents and staff during COVID-19. We’re also working closely with our local health department and state and federal agencies to implement every measure to safeguard our residents and employees.

Updated Nov. 12, 2020

Visitation Update

Due to recent COVID-19 activity, visitation is paused on our three campuses. We will update you when visitation reopens.

Our staff is happy to arrange phone calls, Skype, FaceTime and other e-communications. Thank you for your patience and understanding


Updated Oct. 12, 2020

Indoor Visitation Policy

Beginning Oct. 12, residents may have indoor visits with family members and friends in designated visitation areas. We are following all protocols required by the Ohio Department of Health.  Some key points:

  1. Visits need to be scheduled in advance.
  2. A maximum of 2 guests is allowed per visit.
  3. Visitors must wear masks and maintain a six-foot distance.
  4. Visits may be paused if we have an outbreak in one of our facilities or if the state issues new restrictions.
  5. Each campus has its own visitation guidelines. You can find the guidelines under “Other Communications” (on the right side of this page).  For more information, please contact Willow Brook Christian Home in Worthington at 614-885-3300, Willow Brook Christian Village in Delaware at 740-369-0048, and Willow Brook at Delaware Run in Delaware at 740-201-5640. Thank you.

Updated July 17, 2020:

Outdoor Visitation Memory Care & Skilled Care

Beginning the week of July 20, we are offering outdoor visitation for residents of our nursing homes and memory care facilities. Visits must be scheduled, and guidelines from the Ohio Department of Health must be followed. To learn more and to sign up, please read the guidelines for each campus, which are posted under “Other Communications,” on the right side of this page.

Updated June 8, 2020:

Visitor Restrictions

Outdoor visitation is now available for those residing in assisted living at our campuses. All visitors must schedule an appointment and be screened for COVID-19 prior to outdoor visitation. Please review the visitation guidelines for outdoor visitation of assisted living residents. You will find these policies under “Other Communications,” and they are listed for each campus.

All other visits are limited to end-of-life situations. You may visit between the hours of 9 a.m.-5 p.m. for end-of-life situations. Visitation is limited to the resident’s room. Any approved visitor must pass a screening for fever, shortness of breath, cough, chills and muscle pains.

Restaurant Policy

Willow Brook’s restaurants are closed to the public until further notice. Delivery services are available to residents at no fee. Call the reservation line by 11 a.m. for lunch or by 4 p.m. for dinner.

Activities, Outings & Meetings


Essential vendors will be admitted and must complete a healthcare screening.

Hotline Number

We have a pre-recorded message with our latest updates:

What is coronavirus or COVID-19?

Coronavirus is essentially a respiratory infection. Symptoms include fever, fatigue, shortness of breath, and a dry cough. If you’re experiencing these symptoms, notify your doctor and self-isolate.

For more detailed information, please refer to the resources below:

Centers for Disease Control

Delaware General Health District

Ohio Department of Health

Ohio Department of Health coronavirus call center:

1-833-4-ASK-ODH (7 days a week from 9am to 8pm)